67,146 Mitsubishi Outlanders recalled over rearview camera software

What was recalled

Mitsubishi Motors North America, Inc. (MMNA) is recalling 67,146 vehicles: 65,940 Mitsubishi Outlanders from the 2025 and 2026 model years and 1,206 2026 Outlander PHEV plug-in hybrids. NHTSA logged the campaign as 26V549000 on Aug. 25, 2026; MMNA's own number is SR-26-002.

The problem is in the Alliance In-Vehicle Infotainment (A-IVI) system, the touchscreen unit that also shows the rearview camera image. MMNA's Part 573 report says it used manufacturing records to find vehicles built with the suspect second-generation A-IVI, supplied by Bosch Corporation, and estimates about 1 percent have the defect. Outlanders in the recall were built between Dec. 20, 2024 and July 28, 2026; Outlander PHEVs between Jan. 22, 2026 and July 24, 2026. Vehicles produced after July 28, 2026 received updated software at the factory.

Why the Outlanders are being recalled

NHTSA's summary: "Due to improper software programming, the Alliance In-Vehicle Infotainment (A-IVI) system may fail to display the rearview camera image when the vehicle is placed in reverse." MMNA's report is more specific about what the screen can do: fail to boot, freeze, restart unexpectedly, go black, or scroll on its own. If any of that happens while backing up, the camera image is lost, and the vehicle fails to meet Federal Motor Vehicle Safety Standard 111, "Rear Visibility."

NHTSA's consequence statement: "A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash." MMNA lists no warning sign that precedes the failure.

The chronology starts in Canada. In October 2025, Mitsubishi Motors Corporation (MMC) received a field report of an A-IVI touchscreen that intermittently stopped responding, followed by more Canadian reports of freezing and unintended scrolling. After analyzing returned units and logs from December 2025 to May 2026, and assessing U.S. exposure through early August, MMC decided on Aug. 18, 2026 that a non-compliance could not be ruled out and told MMNA to recall.

Where the affected vehicles were sold

This filing covers vehicles in the United States; NHTSA's record does not list states or dealers, and it does not address other markets even though the first reports came from Canada. Any 2025–2026 Outlander or 2026 Outlander PHEV sold in the U.S. within the build windows above may be included, new or used.

Two timing details matter. VINs in this campaign do not become searchable on NHTSA.gov until Sept. 9, 2026, the same day dealers are notified, so a lookup before then may show nothing. And MMNA says vehicles built after July 28, 2026 already carry the updated A-IVI software, so a late-build 2026 should not need the fix. If you bought used, do not assume the previous owner handled it; the letter goes to the registered owner on file.

How to check whether your Outlander is included

Find your VIN on the driver's side dashboard, the door jamb sticker, or your registration, and enter it at nhtsa.gov/recalls. From Sept. 9, 2026 the lookup should list campaign 26V549000 (MMNA SR-26-002) if your vehicle is included. Before that date, or if you want confirmation, call MMNA customer service at 1-888-648-7820.

MMNA's report names the A-IVI units involved by part number (2591AW028P and 25915W016P in 2025 Outlanders; 2591AW047P and 25915W032P in 2026 Outlanders and Outlander PHEVs), but owners do not need to find those; the VIN check covers it. The table shows the two populations in the official record.

Crashes and injuries reported

MMNA's report says Mitsubishi Motors Corporation and MMNA "are not aware of any reports of death, injury or accident" related to this condition. From June 2025 to the filing, they received 39 warranty claims and one field report in the United States involving similar symptoms: failure to boot, freezing, unexpected restart, black screen and unintended scrolling. The single U.S. field report, from June 2025, involved a possible blank screen and reboot, but the log data could not be retrieved, so MMNA has not confirmed it was this defect.

A warranty claim records a dealer repair, not a crash. NHTSA's concern is the moment the image is missing while reversing, when a person or object behind the vehicle can go unseen.

What Outlander owners should do

NHTSA's record states the remedy as: "Dealers will update the A-IVI software, free of charge." MMNA's report says owners will be notified and encouraged to bring their vehicles to a Mitsubishi dealership to have the A-IVI reprogrammed with countermeasure software that meets FMVSS 111.

Owner letters are expected to begin mailing Sept. 24, 2026. MMNA's filing also describes a reimbursement process for owners who paid for a related repair: the letter will direct them to Mitsubishi Customer Relations, and claims go to MMNA with the original repair order or invoice and proof of payment (P.O. Box 689040, Franklin, TN 37068). The filing lists a 10-year reimbursement period and the cost of repair as the reimbursable amount. Contact: MMNA customer service, 1-888-648-7820.

1. Check your VIN at nhtsa.gov/recalls on or after Sept. 9, 2026, or call MMNA at 1-888-648-7820 and ask about recall SR-26-002.
2. Watch for the owner letter, expected to begin mailing Sept. 24, 2026.
3. Book a visit with a Mitsubishi dealership to have the A-IVI software updated; the notice says there is no charge.
4. If the screen freezes, goes black, restarts or scrolls on its own, especially while reversing, mention it to the dealer; the notice lists no advance warning sign.
5. If you already paid for an A-IVI repair for these symptoms, keep the repair order, invoice and receipt and follow the reimbursement instructions in the letter.

Who issued the recall and when

Mitsubishi Motors North America, Inc., of Franklin, Tennessee, submitted its Part 573 safety recall report to NHTSA on Aug. 25, 2026. NHTSA's campaign number is 26V549000; MMNA's is SR-26-002. It is a non-compliance recall under FMVSS 111, and the component category is back-over prevention: software. The record carries no park-outside or do-not-drive advisory.

Schedule: dealer notification Sept. 9, 2026; VINs searchable Sept. 9, 2026; owner letters from Sept. 24, 2026. Status: open, with the software fix available through dealers once they are notified. Other late-August 2026 NHTSA filings included two Ford recalls, covered in our Mustang wiring recall and Ford piston recall explainers, and the Lucid Air fire-risk recall.

How to monitor recalls and why to keep your receipts

Vehicle and equipment recalls are searchable at nhtsa.gov/recalls, and registering your vehicle with the manufacturer keeps recall letters coming to your current address. For other products, check the FDA recalls page, the CPSC recalls page, USDA FSIS for meat and poultry, FoodSafety.gov alerts, retailer notifications and the brand's own site.

Keep the recall letter, the dealer's repair order and any invoice for an A-IVI repair you paid for before the recall. If a company reimbursement or a future claim program becomes available, proof of purchase and repair records may be what you need to qualify; nothing is promised. Owed tracks open class action settlements (not recalls); see current settlements and our guide to money you may be owed.

Glossary

A-IVI

Alliance In-Vehicle Infotainment, the touchscreen system in these Outlanders that also displays the rearview camera image.

FMVSS 111

The federal Rear Visibility standard, which requires a rearview image to display when the vehicle is in reverse.

Non-compliance recall

A recall filed because a vehicle may not meet a federal safety standard, as opposed to a defect recall. The free-repair rules are the same.

Countermeasure software

MMNA's term for the corrected A-IVI software dealers will load; vehicles built after July 28, 2026 already have it.

NHTSA campaign number

NHTSA's ID for the recall, 26V549000. MMNA's own number is SR-26-002; either works when you call.

Field report

A report of a problem from a customer or dealer, distinct from a warranty claim. MMNA counted one U.S. field report and 39 warranty claims.

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