How to file a Fortnite settlement claim (with or without a Claim ID)

Who can file a Fortnite claim

This is a Federal Trade Commission redress program tied to FTC v. Epic Games, Inc. (5:22-cv-00518, E.D.N.C.). Three groups of players are covered:

• Unwanted charges (Jan 2017 – Sep 2022): You were billed for in-game Fortnite items you did not want, often through confusing button layouts or one-click purchase flows.
• Parents of minor children (Jan 2017 – Nov 2018): Your child made Fortnite purchases on your card without your permission.
• Locked accounts: Your Epic account was locked after you disputed unauthorized Fortnite charges with your bank.

You don't need to prove you were harmed to be in the class — being charged during the covered window is the trigger. If you're unsure whether you qualify at all, our guide on who's eligible for a class action settlement walks through the general rules.

What to gather before you start

Filing is faster if you have everything in one place. You don't need all of this, but pulling it together first prevents a half-finished form:

• The Claim ID and Notice ID from your FTC email or mailed postcard (if you got one).
• The email address tied to your Epic Games account.
• The approximate dates and amounts of Fortnite charges you're disputing.
• Bank or card statements showing the charges (needed for larger refunds and for the parent/minor and locked-account paths).
• A PayPal address if you want faster payment, or a current mailing address for a check.

Epic keeps V-Bucks and purchase history in your account under Account Settings → Transactions. You can also request a Fortnite transaction export from Epic support. Both help you reconstruct dates if the FTC email doesn't already list them.

Filing with a Claim ID and Notice ID

Most people covered by this settlement received an email from the FTC or Rust Consulting containing a Claim ID and a Notice ID. That's the fastest path — the administrator has already matched you to Epic's records, so you're mostly confirming details.

Once you submit, save the confirmation number the site displays. That number is how you check status later and how you resolve any dispute with the administrator. Screenshot it and email it to yourself.

1. Open the administrator site listed in your FTC notice email (the redress program is run by Rust Consulting).
2. Click "File a Claim" and enter your Claim ID and Notice ID exactly as shown in the notice.
3. Confirm your name, email, and mailing address, then review the Epic account and charges the administrator has pre-populated.
4. Choose your payment method — PayPal (usually faster) or a mailed paper check.
5. Read the certification, submit, and save the confirmation number the site shows on the success page.

Filing without a Claim ID (the "I did not receive a notice" path)

Plenty of eligible players never got the email — old inboxes, spam filters, or accounts created by kids on a parent's device. You can still file. On the same administrator site, look for a link labeled something like "I did not receive a notice" or "File without a Claim ID."

This path asks for the information the administrator needs to match you to Epic's charge records: your legal name, the email on the Epic account, and often the last four digits of the card used or the approximate date range of the charges. Because there's no pre-match, expect the administrator to ask for a bank or card statement showing at least one Fortnite charge in the covered window. Upload a redacted statement — you only need to leave the merchant name, date, amount, and last four digits visible. Everything else can be blacked out.

For background on how administrators verify identity in refund programs, our post on how to check if you're part of a class action explains the general workflow.

Proof rules for this settlement

Fortnite is a "some proof" case — the administrator waives documentation for small, obvious claims but asks for it on larger refunds and the parent/minor and locked-account paths. Here's roughly what to expect:

Payment method, deadline, and confirmation

The claim form will ask how you want to be paid. PayPal is usually the fastest route in FTC redress programs; a mailed check takes longer but works if you don't use PayPal. You typically can't switch methods after you submit, so pick before you click.

The filing deadline is December 1, 2026. The opt-out deadline (only relevant if you want to sue Epic separately) is November 3, 2026, and the final approval hearing is scheduled for January 14, 2027. Payments generally don't go out until after final approval and any appeals — that's why our guide on settlement check timing warns to expect months, not weeks.

Once you file, keep the confirmation number and the email confirmation. If your address, email, or bank changes before payment, contact the administrator using that confirmation number — do not file a second claim, which can slow both down or trigger a duplicate flag.

Common mistakes that get Fortnite claims rejected

Rejections in FTC redress programs usually come down to a handful of avoidable errors:

• Filing twice. Duplicate claims from the same Epic account or card often both get held for review.
• Mismatched name or email. Use the exact legal name on the card and the email tied to the Epic account. Nicknames and secondary emails cause manual review.
• Unreadable uploads. Blurry phone photos of statements get bounced. Export a PDF from your bank instead.
• Missing the deadline. Late claims are not accepted — December 1, 2026 is firm.
• Ignoring administrator follow-ups. If Rust Consulting emails you asking for a corrected statement, respond quickly. Ignored requests are treated as abandoned claims.

If you're new to this whole process, our overviews of what a class action lawsuit is and how one actually works give useful context on why administrators are so strict about documentation.

How Owed files your Fortnite claim in about 30 seconds

If you'd rather not deal with Claim IDs, uploads, or the administrator's site, Owed can file for you. Answer a short quiz, optionally connect the email tied to your Epic account so we can find charge confirmations automatically, and we pre-fill the Fortnite claim form using the same fields Rust Consulting expects. You approve and submit — we track it to payout and send reminders if the administrator asks for anything.

Owed is free to find and file. There's no cut of your Fortnite refund when you self-file, and concierge help for proof-heavy claims (like the parent/minor path) is only charged after the money actually lands. You can start from the onboarding quiz or browse other open cases on the settlements directory. For the full Fortnite case details — fund size, deadlines, and payout ranges — see our Fortnite settlement page.

Owed is not a law firm and not the settlement administrator. Eligibility and payment amounts are decided by Rust Consulting and the court.

Glossary

Claim ID

The unique code in your FTC notice that ties your claim to Epic's records — enter it exactly as printed.

Notice ID

A second code paired with the Claim ID; both are required for the pre-matched filing path.

Administrator

The third-party company (Rust Consulting) that receives, verifies, and pays claims under court and FTC supervision.

Redress program

An FTC-run refund process funded by a settlement or judgment, rather than a private class action.

Opt-out

Formally leaving the class so you keep the right to sue Epic separately — must be done by November 3, 2026.

Confirmation number

The reference code the administrator gives you after filing; use it for status checks and updates.

FAQ